Effective Date: January 1, 2026
This Refund & Cancellation Policy applies to paid subscription plans purchased through Adelphoï Labs (for example, the Operator and Advisor plans). It does not apply to our custom advisory, consulting, coaching, or M&A engagements, which are governed by separate service agreements.
Cancellation
You may cancel your subscription at any time from your account's billing settings (Stripe Customer Portal). Cancellation takes effect at the end of your current billing period — you'll continue to have access through the period you've already paid for, and you will not be charged again after canceling.
Refunds
We do not offer refunds for partial billing periods. If you contact us within 14 days of your first charge, we'll issue a full refund.
Free Tier
The Free — Diagnostic tier never requires payment information and cannot incur charges.
Questions
Contact us at [email protected] before disputing a charge with your bank or card issuer — we can typically resolve billing questions directly and faster than a chargeback process.
Contact Us
Adelphoï Labs
Email: [email protected]
Phone: 214-471-5490