Evidence 1
Core systems documented
A buyer asks this to find out whether the numbers and claims hold up without you in the room.
The buyer's question
Is the way you do the work written down?
What Proven looks like
A third party could verify it from documents alone.
Each core system from first call to final payment is documented and has a named owner.
What Proven and tested adds
Verified and stress-tested: an outsider reviewed it, or it held up when it mattered.
A new hire has been trained to standard using the SOPs alone.
